Everything was as described. Easy pickup and drop off. Very responsive, good communication.
Very easy transaction. Rick explained everything, from hitching the trailer to how the holding tanks work. Would definitely rent again.
I was happy with the RV and with my communication with Mel. I had a few questions during the rental period and she was responsive and helpful each time. The RV itself isn't the newest or shiniest, but all of the equipment worked very well (eg good water pressue, two sinks, heater, a/c and the space was comfy) and it felt like a good price for what I got. We only slept 3 people but I would agree that it could easily sleep more if we had fully used the space.
The size was great and owners were very friendly and easy to work with! Had a great experience and will look to rent from them again.
Albert and Krissiana are very friendly and easy to work with. They responded quickly to texts and questions. We had a minor plumbing problem and they reimbursed us for our expenses and gave us two day rental refund for our inconvenience.
Both the RV and Richard were great! Excellent communication, spotless, comfortable, and well-equipped RV. He was on time and thorough with the overview but got us on the road quickly. We rented it for a guys trip and flew into El Paso visiting Carlsbad Caverns, City of Rocks, and Elephant Butte Lake on our long weekend trip. For an additional fee, Richard agreed to pick us up from the airport and take us back upon our return. Everything went so smoothly and the RV was even better than expected. Richard had the water tank full and a few bottled waters in the fridge (much larger than typical RV refrigerators. I am a big and tall guy (6'2" 300 lbs) but both the shower and toilet were comfortable for me. I hope Richard is still doing this in a few years when I return with my family for a road trip across the Southwest. I would HIGHLY recommend Richard and his RV. Great experience overall!
Excellent owner with great communication and hospitality. Very flexible and offered all necessary amenities. Will rent from again.
Was disappointed with the fact that the water heater did not work and the toilet system was clogged and unusable.
Richard was very nice and helpful. We were able to contact him while on trip to get help with questions we had. He was flexible with pickup times too. Overall it was a great experience.
If you rent from anyone, then it should be from them! Great experience and easy pickup/drop off.
We had a wonderful time as a family camping in Carlsbad, NM. The owners were wonderful to work with, and we had a fantastic first time experience renting an RV from them. We highly recommend renting this camper and will likely be repeat customers.
The RV was in exceptional shape and everything worked flawlessly. Our family thanks your family for taking care of us so well!
VERY NICE TRAILER!! HIGHLY RECOMMEND ... AND JESUS IS VERY EASY TO COMMUNICATE WITH AND VERY FRIENDLY!!
What a wonderful experience! Richard was an amazing host. He spent over an hour during pick up going over all the important information about the RV, where to find everything, how to operate all the different buttons and options. The RV was in mint condition and perfect for our trip. When we returned the RV Richard was very flexible in the return time (it was a bit earlier than we agreed upon), helped us with supplies to give it a good wash and was overall very helpful and communicative during the whole trip. I can't recommend this RV and renting from Richard enough!
Great RV, fantastic owners! We were given a very thorough (and much needed) orientation before taking off. The owners also provide a Q&A book to cover the majority of questions that seem to show up once you get to your destination. We can't say enough good things, fantastic experience all the way around! Thank you Sam and Brian!
Fantastic rental experience for our family, had a wonderful vacation as first time RV renters! It is well maintained and everything works like you would hope it would. Equipped with towels/bedding/kitchen ware was a huge plus. Didn’t have to drag any of that along or pay extra for it, the commercial RV renters charge a lot to supply those items. The RV had plenty of power to handle the hills/mountains in the Santa Fe/Los Alamos area and north to Durango. Mel was great showing us how everything worked and briefing us on everything we needed to know. She was always quick with a response via phone/texting when we had a question. We wish we were still out there, thank you so much!
This RV was just what we needed! It was very spacious with the pop outs and even while driving from Las Cruces to Yellowstone. Having the ability to get up and move around during the long drive was great! Lots of storage and priced reasonably! The best part was how easy it was to communicate with the owners. They replied to every message/call promptly and even let us tour the RV before deciding to rent it. They are super friendly and made the experience that much better. Pick up and drop off was a breeze! My family and I really enjoyed it and even talked about renting the same RV for future trips. Highly recommend!
Scarlett and Russell are wonderful people they really looked out for our group as we made our Memorial Day weekend in Durango. Although there were some issues that occurred along the way they were very responsive in handling them! We hope to use them again in our future trips because it was a great experience overall we had backup plans to compensate for the generator malfunctions and hope once they get the Tiffin back into the shop that it will come out better than ever.
It was my first time renting an RV, so I have to admit I was hesitant. The owners are courteous and professional. Always avalable to answer any questions. The communication was always fast and effective. Owner was very accommodating with pick up location and time. Overall great experience! Excellent value for the money.
This was our first experience renting an RV. The experience could not have gone better. The owners were great...super easy to deal with. Definitely a positive experience.
Excellent choice! The RV is in very good state and the owner does everything to ensure that the trip will be a great one! Thanks, Richard!
We were extremely pleased with our rental of the 2008 Bunkhouse! From day one the communication was thorough and simple. Our family of 5, had more than enough room and all the amenities of luxurious hotel room! We had so much fun and our only complaint is that we didn’t have more time!! Thank you Brian and Samantha for being such a pleasure to work with!!
Mr Richard was very helpful when I was first looking to rent an RV and was very responsive to my questions and concerns about renting a motor home for my first time! He was very thorough when explaining how everything worked and gave me a sense of confidence knowing that I could call him if I had any questions or concerns.