By submitting your reservation, you are reserving a camper/trailer and are held to these terms and conditions and acknowledging you have read and agreed to all herein. **RENTALS BETWEEN OCTOBER 1ST AND MAY 1ST: Campers are winterized, making the water system unavailable for use. This is inclusive of the sink, shower, and toilet. We put RV antifreeze in the water lines, drains, and tanks to prevent damage to the water lines and water pump. No exceptions.** PAYMENTS We require 50% of the reservation, which is due at booking. Payment is due in full at booking for generator rentals and those camper rentals falling within 2 weeks of pick up. We accept Visa, Mastercard, American Express, and Discover. Reservations will not be confirmed until the 50% is received, or the full amount is the reservation is within the next two weeks. The remaining 50% of the reservation is due 14 days prior to the reservation start date. The same credit card used at booking will be charged for the remaining 50% balance, unless otherwise notified. By agreeing to these terms and conditions, you acknowledge your knowledge of and participation in the transaction for the remainder charged. Please contact us prior to the remainder due date to use a different form of payment for the remaining balance. If booking for dates within the following 2 weeks, the full amount of the reservation is due at booking. PICK UP & DROP OFF TIMES Pick up times are scheduled by appointment only between 12pm and 5pm Monday through Friday, excluding holidays. Pick up appointments before 2pm can be scheduled only for campers that were returned by the previous customer at least one business day prior to your pick up date. This policy is to ensure your camper is clean,functional, and ready for your trip. If you are more than 15 minutes late for your pick up appointment, we will do our best to get your pick up started ASAP, however, we may need to reschedule. If you are more than 15 minutes late for your appointment time, we will need to reschedule. Generator pick ups are anytime during business hours. Camper returns Monday through Friday are due back by 12pm. Sunday, Memorial Day, July 4th, and Labor Day returns are due back by 4pm. Late camper returns are charged a $50/hour fee. Camper check ins take one hour and campers are checked in by the order they go out on a rental next. Renters are notified via email of charges prior to making them. For these reasons, renters are not required to wait for their camper to be checked in. VEHICLE/GENERATOR ACCEPTANCE & RENTAL You will be required to sign a rental agreement listing the condition of the vehicle, to ensure you depart in a vehicle cleaned to your standard which is inclusive of amenities in good working order, with complete kits if applicable, full propane/gas, empty waste tanks if applicable, and any damage noted prior to taking the vehicle/generator. You are responsible for returning the vehicle as clean as it went out to you, topping off the propane (no cylinder exchanges), and dumping the waste tanks. If you bring a pet, there is no pet deposit, however, you are required to clean up any pet hair. Vehicles are non-smoking. Any evidence that the above has not been done incurs fees. Any damage incurred by you or anyone in your party is your responsibility. **Campers going to high elevations may experience intermittent issues to the functionality of gas based amenities: furnace, fridge, generators, etc. This is due to the change in atmospheric pressure. Please be sure you are prepared.** INSURANCE Colorado Camper Rental provides the comprehensive/collision policy free of charge on the campers. The policy has a $1,000 deductible and covers the camper for theft, weather, impact by another, etc while the camper is attached and detached. Renters are responsible for ensuring their tow vehicle insurance policy extends liability coverage only to the camper. Campers/vehicles are covered in the continental US and Canada only. Campers/vehicles are prohibited from traveling to Mexico. Renters must be 25 years of age or older. For renters under 25 years old, full insurance coverage of the camper inclusive of liability, comprehensive, and collision must be covered by the renter. DAMAGE DEPOSIT A damage deposit of $1,000 is required at pick up and you are required to sign a damage authorization form. We accept credit card only. A credit card is charged for $1,000 (deductible discussed above) at pick up. The damage deposit for those campers going to Burning Man is $1,500. The damage deposit is refundable unless the camper is returned with damage, propane not filled, tanks not dumped, evidence of smoke, evidence of pets, or dirty, and ultimately if the camper is returned in less condition than when taken at pick up. Colorado Camper Rental determines what the repairs will cost and makes every effort to keep the repair cost low. The renter is contacted prior to making any final charges. Damage deposits for generator rentals is $1000, which is the replacement cost. CANCELLATION POLICY We understand that things come up and there is sometimes a need to cancel a reservation. If you cancel 15 days or more before your trip, your deposit will be refunded except for a $100 cancellation fee. Should you cancel within 14 days of your reservation start date, you are responsible for the reservation and your payment is non-refundable. **There is no charge to make changes to your dates outside of the 14 day cancellation period. Please contact us to make changes ASAP to ensure you get the dates you need as we receive reservations daily** ROAD RULES It is the law in every state that no passengers or animals may ride in the campers while being towed. Camper tires are rated for 65 MPH max speed. Driving at higher speeds can damage the tires. Absolutely no climbing on the campers. Camper wheels must be chocked prior to unhitching the campers and campers should be level with stabilizer jacks down while camping. All units are non-smoking and will incur a fee if evidence of cigarette and marijuana use is found.