This was our first RV share experience as well as overall first RV usage experience for camping. We rented the trailer for 3 days and 2 nights for a camping trip at Mt. Lemmon in Tucson. During the entire rental process, even before meeting Michael in person, he was always attentive and responsive. We asked many questions (maybe even some stupid ones), to be sure that this was the right trailer for us and for our needs. He reassured us and guided us each step of the way. Upon meeting in person on the pick-up date, Micheal was friendly and super helpful. He gave us a guided tour of the inside and outside of the trailer, showed us how to use each and every button/ switch/ plug/ hose/ cables/ locks/ keys, basically everything and anything. He gave us plenty of tips on how to really make the most out of our camping trip with "Cole". He really made our first experience a memorable one, so much so, that we will definitely rent "Cole" from him again. The price is great and all the items you may need are included, such as generator, unlimited miles, full propane tank, extra fuel containers, table, butane burner if you need, and a wonderful bedding set. Micheal and Cole are definitely a must rent and must meet.