I was extremely disappointed in this rental. When my husband brought it home for us to load into, I was appalled at the condition of the interior. The cabinets were littered with crumbs and other food remnants, the drawers had mud/dirt in them, the rugs were filthy and there were clumps of mud in the carpet up front. On top of this, there was a HUGE crack in the windshield. The motorhome was nice, but had clearly not been maintained with care. After a quick cleaning of the interior, we loaded up and were on our way. Two hours into our return trip, the generator went out. We pulled over, attempted to contact Gary several times before we received a flippant, text message-response that he “would have to check it out when we got back”. He was absolutely not concerned about the generator not working or our 18 hour drive through New Mexico and Texas, IN AUGUST, with only the front AC running. My 2 and 4 year old were buckled in at the couch and they were drenched in sweat for most of our drive. Once we got home we spent 2 hours cleaning the interior and power-washed the exterior. My husband returned the motorhome in better condition, with more gas than we received it. However, Gary refused to credit us our $1500 security deposit because he, egregiously, claimed there was a new “rock chip” in the windshield. Gary did give us a “credit” of $104 for our mileage overage, to make up for the generator failing. While I appreciate that he attempted to make some allowance for the inconvenience, $104 IN NO WAY makes up for the fact that we were without AC for 18 hours! HIs lack of concern about the whole situation leads me to believe that he knew about the faulty generator when he rented it to us.
As a military family who likes to travel, we have rented several units and every single time we have received our ENTIRE deposit within 24 hours of returning the unit. There is NO WAY that his windshield needed to be replaced for a rock chip, that we absolutely did not sustain, when he didn’t replace it for the HUGE (12”-18”) crack.
I believe that Gary is a PREDATORY owner. He knew exactly what he was doing, and took advantage of us for his own personal benefit. Do not rent from this owner.