This was our first RV experience after talking about it for many years. The van is in great shape, and did what it was supposed to. It was equipped with bedding, plates, pot and pans, towels, cleaning supplies, etc, so we only needed our personal items. While it is a narrow bus, we had enough storage for our bags, and room enough to hide Christmas gifts. The van rode very well on asphalt roads, but air ride would have greatly improved ride quality and road noise over concrete. The chairs were very comfortable and adjusted easily. The bed converted quickly and was very comfortable. The window blinds made us feel safe. We asked Heidi a lot of how-to questions, and she remained very patient with us newbies. Thank you Heidi! Very pleased with the entire experience. Nothing negative to report.