Excellent accomodations! Mike and Ele are extremely hospitable and a pleasure to work with.
First thing, I was called the day before I was to pick up the camper and asked what time I'd like to pick it up. I gave them an approximate time and arrived a little after that time (40 minutes to be exact) to find the gates and office locked. I called the number and got nothing but attitude from the girl on the other end of the line about arriving a little later than the time I told them and how busy she was and what an inconvenience this is for her. Never once was I told that if I don't show up exactly when they thought I'd be there I would be charged a $90 late pickup fee. Which was just the first BS additional charge I received. I got the camper with the black tank 1/3 full from whenever the last time this camper was rented. Therefore, after towing it to the campground and the sewage being shaken up the camper was almost uninhabitable due to the smell, and this lingered the whole time we had the camper. Awesome right!? We used the camper to sleep in, nothing else, and cleaned it prior to returning it. A couple days later I get a notification that my security deposit is being taken for "damages, cleaning fee, late pickup fee and lost keys fee." I am 100% positive we did not damage a thing and returned the camper in the same condition we received it. As for the keys, those were returned a couple days later. Honest mistake. All in all this has felt like a total scam from a horrible "rental shop." I 100% do not recommend renting from this shop in Farmington, NM.
Wonderful home away from home. Safely journeyed with our 3 girls to Maine and back again. Great and friendly rental customer service.
We thoroughly enjoyed our experience. As a matter of fact, we were considering purchasing a Class A model before renting this Class C, and are so glad we didn't buy. If there are more trusted folks like Brandi who rent their RVs, why buy?
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