This RV was spotless and Ken was super responsive and thorough about explaining everything to us. We will definitely rent from him again - everything he did was top-notch.
Van Go was the perfect way to explore New Mexico- easy to drive in cities and parking, great amenities, and a van with personality! It easily fit two of us to sleep in and we were able to cook some meals in the van. Judi is a wonderful person to work with- she gave us a great intro, showed us everything we needed to know, and was easy to communicate with. Renting was a great experience!
Very nice Trailer! It was brand new, clean, modern, 5 beds, had everything you need to go camping. All you need is to bring your own food. I've rented other trailers but they were old and ugly & dirty. Im definitely going to rent this trailer every time we go camping! The owner was very nice and flexible with time we picked up & dropped off!
I am so pleased with this rental. Our family had such a great time. The camper was clean and comfortable, just perfect for our trip. It came equipped with a lot of items that we needed for our trip that I had forgotten (trash can, spaghetti hook, etc.), so that was a really nice extra. The bed in the front bedroom was very comfortable, and the sleeper sofa in the main area was also very comfortable, making this camper suitable for a multi-couple trip (we searched pretty hard to find this). The owner was extremely nice and easy to deal with. His training before we took the trailer out was very helpful, and in fact, we were able to help another person at our campsite who had rented and not received such great instruction from her owner. I definitely recommend this camper, and we will be renting it for our next trip!
The communication and responsiveness was excellent. The ease of this rental made our trip.
we were very comfortable in and out side using the trailer. We would highly recommend this RV to our friends and rent it again for ourselves.
This was the worst experience ever! 1st he lied!Told us his lot got broke into and the coach, which you show, was messed with and he couldn't guarantee if everything worked, the generator had been messed with. Because of that, he was offering us his "personal" RV. We agreed, that was a complete lie! We also learned he rented the OMG RV to someone else that drove it to las vegas. We went from 07 class A to an 05 class C, it was filthy, the toilet was full, there were 4 plates, 2 forks, 2 spoons and 1 knife. Hard to serve 4 people. Told us we needed small green propane, it required large tank, pretty crazy for being a personal coach! One of the blinds in dining area would not stay up. As our trip went on and things didn't work, it caused more tension. We started out laughing, but as time went on, we all became more irritable. We are fun positive people, so it is not like we started out grumpy. I believe Jim knew that and thought he got away with it. On day 3 went to roll down driver's window to take picture, the whole window dropped down in the door. We had to drive 300 miles home with window down! Needless to say Jim is avoiding us, sent a friend to deal with us. Wouldn't meet us to drop off key, had us leave the keys. We have contacted our credit card company. We were so excited. RVshare should not represent Jim Wills. We have not ONE positive thing to say about our experience. Our daughter and son in law did enjoy seeing NM.
Sure, the RV isn't the latest, but everything worked during our trip. The size was wonderful for my family (4 adults and one child). I can't believe the last review because Jim was very friendly and helpful. And also the handover in Las Vegas operated without problems. I would rent this RV one more time :-)
Great RV. better than expected experience. Was perfect for our needs. The master bed was more comfortable than my own bed. The football was a particular hit with my kids. Great wide open area to hang out. Also the movie collection was big surprise. We will be renting this unit again.
Ken was a pleasure from start to finish with this experience. The RV was actually nicer then I even thought from the pictures- he keeps it super clean! I always felt like if I had a problem I could reach out to him. Ken make sure literally every detail was taken care of with our trip even provided waters and a few groceries! They don't make many people like Ken- there should be more Ken's in this world. If your clicking looking around at all the RVs stop and just book this you can't go wrong.
Ken was very thorough in reviewing with us everything about the camper. It was our first time pulling/renting one and it was a great experience.
This review is a bit late as we took this trailer camping at the beginning of July. Ken was fantastic to deal with! Communication was easy and he replied promptly. This trailer is extremely nice and my 1/2 ton F150 pulled it with ease. Ken set up the hitch and helped me figure out how do it myself making for a pleasurable experience. I highly recommend renting from Ken, you will be very happy with your choice.
The worst experience I've ever had. Your company should definitely fire renters how don't go through with the contract. We had plans to enjoy a family vacation for the 4th of July and we tried to rent a nice RV. We decided go with RV SARE, because we didn't want any surprises, unfortunately we choose one RV from Jim. We used the credit card, paid deposit and everything. A day before the trip, Jim called us and said he couldn't rent us the RV we wanted. He offer another one, old and ugly, instead of the one we paid for. Of course we didn't acept and we didnt get to go on our vacation. After that, we waited more than a month for RV SHARE to give us our money back. And the most annoying thing is that we never found any phone number to call to ask someone to help us. Please pay attention to this kind of stuff, specially if you put your money in advanced and nobody can respond for that.
All of our needs were met. The owners are very nice. We had a fun and memorable experience. Would do it again!
Ok where to start. We were supposed to pick trailer up at 8:30am on Friday the 11th. Owners partner didn't show up till 10am to deliver trailer to us! When he finally arrived we stated the owner recommended we use his sway bars while towing trailer but the man delivering trailer said he don't know how to use(hookup) the sway bars and they were not needed. It was quite windy and wasn't so steady down the road without the sway bars. Ok so we arrive at camp site and start to set up camp. What's the first thing we notice? It hasn't even been cleaned since last use. Upon cleaning we notice a yellow pull handle on the floor and didn't really think about it UNTIL we attempted to start generator. Guess what? The yellow pull handle is the broken pull cord to start the generator.!! Well thankfully my uncle is savvy with that kind of stuff and repaired the pull cord and nope it will not fire up. So we wer sent out in a camper with no power!! It is believed the spark plug was fouled. Yup a rainy weekend in a camper without power. So to say the least I'm not impressed with my experience with the rental what so ever! I'd expect I should be entitled to some sort of partial reimbursement due to the facts stated above. Come on now a trailer with no power!!! That's crazy if you ask me!! Also I think the tank meters are not working properly. We stopped at the Koa campground in romeroville nm on our way home to dump sewage tanks and the meter read empty. When we arrived at drop off location we did one last run through of trailer and realized that in fact the sewage(black) tank was still 3/4 full. So we had to go 20miles to the nearest dump site and pay another 10$ to drain and flush out the tanks for a second time.
This was my first experience with renting an RV. The RV share site was easy to use! The rental process from start to finish was painless. Ken was very thorough and easy to do business with! I will definitely be going back to him for future rentals in New Mexico.
This was our first trailer rental as well as the first time we towed a trailer and it could not have gone better! The trailer was immaculate and Ken was over-the-top helpful. He thought of everything that we might need while camping, right down to a cheese grater and a Keurig! His turn-key package will provide you with everything you need so you don't need to worry about packing anything outside of your own toiletries, pillows, entertainment, clothes, and food. Also, he graciously spent all the time that was required to teach us all about the trailer and how to maximize the benefits of its extensive amenities. His focus was 100% on us having a great vacation with no problems or distractions. Mission Accomplished! I would rent from Ken again without hesitation.
Taking this 2018 Jayco Envoy with me on my family vacation was a fun adventure. The RV had all you really needed to have a great experience, and we definitely had that! Our family had a great place to recharge and enjoy time together.
We will never do business with the likes of RVshare, Fam2Fam or Jim Wills (if he really exists) again and we gave an overall customer satisfaction rating of "zero" when we arrived back in Albuquerque on Saturday July 8, 2017...we will certainly pass the word to everyone we know about the horrible experience...our daughter is a Facebook member and since she took part in this trip will use social media to emphasize getting the word out...we are hurt and feel terribly cheated out of the money we spent on such a terrible experience...our confidence level is very low that this information will get to a human...the only person we know exists in this whole sham of a business is "Kurt" who continued to say how sorry he was about "all this"...we should have cancelled the trip after we showed up on Wednesday, July 5, 2017 to a RV with an inside temperature of over 105 degrees and a generator with an "over crank" light illuminated already before we left the pick up location...if this company really cared about customer satisfaction, you will make available a real person to talk to and a way of communicating the list of unsatisfactory examples of how horrible this situation was for my family...was promised a "refund" by Kurt on Monday, July 10, 2017 but nothing yet...sent a text to Kurt today to inquire about the delay in the refund to find out he no longer works for the Jim Wills and to contact him...great now the only real person we know in this whole chaotic episode cannot help us and we are to contact the person who does not reply to text messages or voicemails...if there was an "other" overall rating position I would mark that one because it was far less than the "one" star marked...by the way, a total refund of our money is not good enough for the horrible experience we endured...we feel this review will just be another unhappy customer and nothing will be done to ensure no other customer has to deal with Jim Wills and Fam2Fam...we never set foot in the 2007 Class A Southwind but a 2009 Class C Chateau with 100,510 miles on it (how could that be interrupted as a "very low mileage vehicle" as advertised in the brochure...there are so many more details of how horrible this experience was...Jim Wills is yet to talk with us...we had to leave text messages and voicemails but he never returned a call or replied to a text...professionally he is totally unprofessional...Kurt kept telling us that Jim is such a great guy and we would like him and that might be if we ever met him but as a business person his rating is a zero and there is nothing to like about how he handled this whole situation...575.317.4551 is my husband's number and mine is 575.317.9419...give us a call...
The Micro Minnie was perfect for our family of 4! The beds were comfortable, and there was a ton of storage! We were on an epic road trip - started in Texas, picked up the trailer from Ken in New Mexico, headed to Utah, Wyoming, Montana, South Dakoda, and Colorado before returning to New Mexico. The Minnie was clean - almost too clean - I was worried we were going to be the ones to get things dirty! We took advantage of the turnkey package and generator so we had everything we could possibly need. Ken was AMAZING! He thoroughly explained how things worked before we set off, and he checked on us the first few days. The only negative experience was that the microwave quit working on us, but that was not a huge deal - we had the inside stove, the outdoor grill, and most campsites have grill areas, so we were fine. We did end up with two minor areas of damage that we are having to take care of - but totally our fault and we are paying for them. We pulled it with our 2014 Dodge Ram with zero problems ~ for about 4,000 miles!
Great RV and owners are great to deal with. We had a mechanical issue caused by a previous renter beyond the owners control and he worked very hard to get it resolved for us and in the end worked with us to make it right. Very trustworthy individuals. Would rent from again.
Ken was great! We had a really good experience over all. The. Pick up and drop off was easy. I will rent again.
This was my first experience with a camping trailer of any kind, and I have been retired for two years. My anxiety turned into anticipation after I met with Ken, and he graciously showed me all around the Minnie. This was over a month before we took her out, but I wanted to know what to expect. I could write a much longer review, but the main thing I want to communicate is how nice, thorough and helpful Ken and his wife were. I would definitely rent from them again. My wife and I had a wonderful time camping for a week with our children and grandchildren (They were obviously in other accommodations.). Having the Minnie was luxury to us, since we had only tent camped before.
Ken was an excellent person to rent from. Very detail oriented, experienced with the process, and focused on making sure that my family and I had a great time. Everything was ready on time, and he was kind enough to offer me some flexibility when my schedule changed suddenly. He gave a great run through of the RV and even though I'd never been in one before, I felt totally comfortable taking the family out for a week after he gave me the tour. He was open to feedback and you can tell he's focused on the renter's experience. I would highly recommend Ken, and expect to rent from him again in the future.
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