We were so blessed by Ann and Mark when we rented their RV. They gave us excellent customer service and were available to answer questions we had along the way!! The RV has instruction manuals and recommendations to make your rental a truly remarkable experience. They weren’t kidding when they said the RV was stocked with everything you would need! Our family of 7 took a trip half way across the US in the Journey, and it was so comfortable!! When parked and you use the slide outs, it feels so spacious and wonderful. Ann has thought of most everything you need in the kitchen and a portable grill, should you choose to rent it, provides for easy set up for cooking outdoors. Ann and Mark are so gracious and wonderful to work with. Our experience was truly fantastic! Thanks so much for helping us to make family memories in the Journey!! Happy campers! Jen and Keith
I would not recommend renting from Dusty and his company RV Makeovers. While the camper appeared like the perfect camper, Dusty's business practices and decisions made this a terrible experience. Unfortunately, due to oversight from Dusty's employee, our camping trip was cut short because the electricity on this rental did not work as promised. We had to return home as we did not have heat for cold mountain night temps, and we could not expand the pop-out room to allow enough space for our toddler to sleep safely in a pack-n-play. We contacted Dusty about the issue and let him know that if it could not be fixed, we would have to return home. He said his employee would follow up with us. Neither of them followed up with help, to check on the situation, or to give us early return instructions. When we returned the RV, the employee admitted he made a mistake and apologized. We said we understand, mistakes happen, but we need a refund as the product we rented was not as promised, and we were unable to use it. Dusty's follow up to our request for a refund was shocking. Not only is he refusing to give us a refund, he accused us of returning the water and waste tanks used, insinuating that we lied about the situation. I still cannot believe a business person chooses to act in this manner. The acceptable approach would have been to follow up with us directly, discuss the situation, and offer a refund. Based on other reviews for RV Makeovers, it's apparent this is not a unique interaction.
Renting from Dean and Claudia was a pleasant experience. The camper was clean and ready for use. Pickup and drop off was quick and painless. They had everything ready and we're very accommodating.
From the speed of initial response to the help provided with a concern mid-use Chris was amazing to work with. The unit is nicely equipped with everything you need already stocked, minus food and bedding of course. The trailer pulls great and feels like a home away from home when set up with roomy kitchen, bath and beds for the whole family.
Marc was super helpful and everything went smoothly on his part. I don't have a complaint just didn't realize it was over my budget until I made a final review. So, only thing I'd change would be on the initial site to make the price correction so people are not blindsided by a bigger price (original price $50 when I checked out it was $90 a night not cool)
Everything exactly as advertised. Great people and easy to pick up / return. Excellent instructions on set up and tear down. We had a great weekend with our granddaughter thanks to Steve.
Chris was a pleasure to work with. The RV was clean and comfortable. I would rent again.
This camper was excellent. It was nice and clean when we picked it up. There is a stove, sink, dinette table and refrigerator. Sleeping area was roomy with 2 queen beds and the table also folds down into a bed. There is lots of storage inside too. I would recommend! We will be renting this camper again.
Rob & Brooke were so very kind & their RV was immaculate. Sharing extra sleeping bags & camp chairs simplified flight baggage. They made recommendations for provisions & helped simplify logistics. Many Thanks for helping our family make wonderful memories!!! Highly recommended
excellent experience. Nick was top shelf from delivery to pickup and I highly recommend!
Lesley is wonderful and extremely accommodating. She made our 1st RV rental a really good experience!
Randy and Crissy are very friendly, accommodating ,and responsive. The camper was great, easy to use and perfect for our trip!
Sean gave us a great breakdown of info and list of "setup" and "teardown" instructions for us first-time trailer travelers. Neat and clean, and he was very forthcoming of any things to "look out for" or little tricks to get things done faster and the right way.. The Heritage Glen is a beast that was extra comfy for our group of 4; everyone gets their own bed!
Great Camper. Fit our needs perfectly. John and Kathy were easy to work with, had great communication and I would recommend to anyone.
This was our first rental on RVshare and it turned out great! Communication with the owners was very good and the overall quality of the trailer was great! The trailer provided our family with all of the amenities we needed for a three night adventure in the mountains!
Everything was wonderful! Our first motorhome trip was a success and we look forward to doing more. Thank you!
The owners were so helpful to us. We had never towed anything before and they answered all our questions and were really patient with us. Great people to work with and oh yeah the camper was great too!
We had a great experience, Ryan was great to work with, very responsive, quick to reply. The RV was great, had everything we needed, drives great, gas mileage is great for an RV. We picked up the RV and it was clean, neat and fully stocked. Could not have asked for a better experience! Thank Ryan, we will be back!
Working with Janet was REALLY easy. She went out of her way to help make our vacation awesome.
This was our first RV outing & we had a great time! My wife and I along with our 3 kids (10,12,14), got along great. We toured national parks in CO & UT. This was a great way for us to do it!
This camper came packed with all the essentials to have a great camping experience! Brian and his wife were wonderful people to work with and very accommodating!
Great camper and so easy to work with owner. Would highly recommend Troy and S’more Team. From initial questions, through booking, pick up and even on the road we had a ‘life line’ via text or call to make sure we knew how to make every thing work. Drop off is so quick with an RV dump station on site. Just put your bags in and go camping. When you’re done take your stuff out, give it a clean, and tow it back. We will rent from Troy again soon.
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