Great trailer! Everything was as advertised and worked perfectly. Mathew did a great job going over everything beforehand and answered all my questions. Easily slept my family of 4 and the boys loved the bunks.
The owner genuinely cared about our RV experience and provided everything we needed and more! The RV was the perfect size and layout for travel and camping comfort. It truly felt like a home away from home!
Sean the owner, is a great guy. This was our first time using an RV and Sean spent about an hour educating us on how to use the trailer.
Marvin is very easy to deal with and very accommodating. I would highly recommend using his RV and services. This particular unit is easy to drive and reliable.
The experience was great for our first time renting and using an RV. The amenities were perfect and the size was just enough for us. We would do it again!
This is a great unit. Perfect size for my family of 5. Travis and Heidi were so nice to work with! Strongly recommend.
Great rig setup to go. Owner communicates well and explains RV well. RV is in great shape and everything worked well for us. Day trip or cross country this rig will do it.
The RV was perfect for our family of 3. It was very clean and spacious. We enjoyed it very much.
The travel trailer was new and had A/C and heating. With the owner provided sway control hitch, it was easy to tow. The owner provided generator was also a plus. The owner overall did a good job with explaining how everything worked on their travel trailer. However, there were some items the owner was not sure how to operate that I felt as an owner of the trailer of 3 years should've known. Upon arrival to my camp site and following set up of the trailer, an audible alarm of a dead battery occurred inside the trailer. I had to run into town and purchase a replacement battery which the owner did reimburse me for. This is something I would expect the owner to verify and check that the battery is operational for the renter prior to pick-up. We did lose water pressure during our trip as the water pump failed. However, this was no fault of the owner. These things happen. We felt the trailer could've been cleaned better and that the owner should have checked under the seat cushions, mattresses, etc. for dirty clothing, trash, etc. The shelves and cupboards could have been better organized and stocked with items for the renter. I understand that the owner also uses this for personal use, but many items could've been cleaned out of the drawers, cabinets, and cupboards. The items that were of use for renters could've been better organized. All that said, the owner was great in making up for this rental and refunded my money, (exception of insurance which RVshare kept) quickly and without any pushback for the inconveniences we had.
Good for families and for first timers, had plenty of room for our family. We will be RVing more!!!
Great experience! Look forward to renting again. Trailer was nice and clean and looks just like the pictures. Renter was nice and friendly. Will recommend to everyone.
This was a good value. The RV has some wear and tear but met all our needs and our entire family had a great time. We had seven adults in this RV for five days. It was cozy, but we fit, and had the time of our life. Marteese is a gentleman. This was our first RV rental. He walked through everything we needed to know, he was available by text to answer a question we had, and he was very flexible with our drop-off time. This is a fairly large vehicle, so don't expect sports car rack and pinion steering. However, my son and I had no problems and it drove similarly to large trucks that I have driven in the past. Marteese was very good to do business with.
Niel was very communicative and helpful before, during, and after the rental process! Would recommend his beautiful RV to anyone!
Trailer was perfect for our family! A/C worked great, which was needed with the heat. Darren's communication was prompt when we had a couple of questions. Clean linens upon receipt of Trailer and stocked nicely with everything you should need. Would definitely rent the trailer again.
The trailer was comfortable and met our needs while camping however I experienced two blowouts on our trip to a family reunion in NM. By then end of the trip we replaced all four tires in two separate visits to tire shops. One tire was the existing spare and three was purchased. The owner has a contract with Big O tires so the first visit was there, however there are no Big O tire stores in Gallup NM so I went to a Good year store. The owner wasn't happy about that because the tires would cost a little more. He wanted me to put the old spare on and "limp" home. I very strongly told him that there was NO WAY I would attempt to travel another 6 hours with no spare and that the other two tires on the left were old and sun rotted and needed to be replaced also. In the end I purchased two new tires and put the old rotted tire on as a spare. I paid for it and was reimbursed. To make matters worse, while we were sitting in the second tire shop in 4 days I had three kids puking with the flu. I asked if there would be any consideration of refunding part of the rent payment for the trouble. His reply was "sorry". The trailer was returned a few hours late and he at first said there would be late fee. I couldn't believe it! After spending a total of 5 hours in tire shops fixing his tires that never should have left his place he was going to charge a late fee. After an extremely long day I expressed my shock but told him do whatever you want. In the end the late fee was not charged. It did seem that he was far more concerned in getting every dime the contract allowed him to be paid rather than providing a good rental experience. I would definitely not rent from him again.
We are a family of 5, which can be difficult when deciding the best layout of a trailer for everyone’s comfort. Also, we are new to towing and feel more comfortable pulling the smallest possible trailer that can hold all of us. This trailer is perfect! Lightweight and could sleep 6 easily! Easy to tow and has a nice sized bathroom and refrigerator -it even has an oven! The sleeping quarters make you feel like you are still outside in a tent. But the temp went down to about 35 degrees and being able to turn on the heat made all the difference! We would highly recommend! Note: We towed with a 2015 Hyundai Santa Fe and had no trouble at all.
This is a must rent trailer. You would think that a 28+ ft trailer is intimidating and difficult to pull with a 1/2 ton truck but it is not! It pulls like a dream. I highly recommend this rental.
This van is a camper’s dream! Geoff & Kara have thought of everything. Great experience. Would love to rent again.
Tom was great and I appreciate the way he makes sure that you understand how everything works before you leave. I really like the fact that he has a weight distribution hitch for you to use as it makes towing a lot easier.
Justin had excellent communication through out the rental process. The trailer was immaculate and worked perfectly. I would highly recommend renting!
Very friendly and helpful. Made himself available. Explained all steps to hook and unhook travel trailer in detail. Overall great experience with Rollo!
This RV needed a lot of work and the slider wouldn't retract. I do thank Nathan though for being responsive to get us back home safely and on a Sunday!
We are so happy we rented this camper! Denise and Jon were helpful, responsive, and really easy to work with. The camper was clean and smelled good. The delivery and pickup option was the icing on the cake. It really couldn't have been easier to go camping. I hope we have an opportunity to rent from them again. :)
This was an old POS with lots of things not functioning, old, dirty and most of all smelly bathrooms with a sulfur (rotten egg) odor. Not functioning: TV, Awning, Shower (broke), torn bedding, windows, curtains all contributed to a bad experience. The rental manager who was trying to be helpful ended up not helping and never came through with a rebate for all the hassle and lack of functioning components. Elite RV is the last company where one should rent an RV, Not sure how the connection is with Nathan who appears as the third party agent but overall, this is a very poor RV service at full price. Let me conclude with the quote from the manager: "Everyone always complains about things but you cannot expect everything to work, it is a rental'.. Nothing to add, point made..
The owner is very nice. We had an excellent experience renting from her. The RV is in great condition and is very clean. Everything you need is included and the owner makes sure nothing is missing before you leave for your trip.
The 2015 Fleetwood Storm was perfect for our crew for the week (2 couples and 3 singles)! Everything on board worked accordingly. Driving this beast for my first RV experience was a little intimidating at first but after the first day's travel I found it relativity simple to navigate. Our host was super friendly and communicative from the second the RV was booked. She answered all our questions before arrival and gave us an entire walk trough which took roughly 30 minutes before we took off. I highly recommend this renting this RV for the amenities, comfortably and access to having a great reliable host.
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