When Will I Get My Security/Damage Deposit Back?
Once a rental is complete and you drop the RV off to the owner, they will then inspect and review the RV. The owner has 72 hours to complete the checkout process to report any damages, misuse, or overages. If none are reported and they complete the checkout process, we then process your security deposit refund.
If the owner does report any damage or misuse of the RV and you want to dispute it, you will be emailed with that option or you will want to contact us immediately. We strongly suggest taking photos of the RV prior to departure, especially of any damage you find when you first get there. This will protect you from being charged for that damage or misuse upon return.
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